Privacy Policy

Last Updated: August 17, 2026

Introduction

Woodcrafters Windows & Doors LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or request a quote
  • Call us or send us emails
  • Schedule an appointment or consultation
  • Complete a service or make a purchase

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Property address where services will be performed
  • Project details and requirements
  • Payment and billing information
  • Correspondence and communication records

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address and browser type
  • Operating system and device identifiers
  • Pages visited and time spent on those pages
  • Referring website addresses
  • Geographic location (country, city, state)

We collect this information using cookies and similar technologies. For more information, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To respond to your inquiries, provide quotes, schedule appointments, and complete window and door projects.
  • Communication: To send you updates about your project, appointment reminders, and respond to your messages.
  • Business Operations: To process payments, maintain records, and manage our business activities.
  • Marketing: With your consent, to send you promotional materials and updates about our services.
  • Website Improvement: To analyze website usage and improve our online presence.
  • Legal Compliance: To comply with legal obligations and protect our rights.

Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist us in operating our business (payment processors, email services, etc.).
  • Business Partners: With manufacturers and suppliers to fulfill your orders.
  • Legal Requirements: When required by law or to protect our legal rights.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Customer Records: We retain customer information for up to 3 years after our last interaction to assist with warranty claims, future service needs, and business records.
  • Inquiry Data: Information from website inquiries is retained for up to 1 year.
  • Financial Records: Payment and transaction records are retained for 7 years as required by tax and accounting regulations.

When data is no longer needed, we securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure storage systems for both physical and digital records
  • Access controls limiting data to authorized personnel only
  • Regular security assessments and updates
  • Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain exceptions.
  • Restriction: Request restriction of processing in certain circumstances.
  • Portability: Request a copy of your data in a portable format.
  • Opt-Out: Unsubscribe from marketing communications at any time.

How to Request Data Deletion

To request deletion of your personal information, please:

Please include your name and sufficient information to verify your identity. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our website and your experience.

For detailed information about how we use cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Woodcrafters Windows & Doors LLC

924 S Main St
Council Bluffs, IA 51503

Phone: +1 603-839-8470

Email: info@woodcraftwindows.app